Currently it's all about serving a customer that has been through a lot. Let's face it, you've been through a lot too! This community helps you navigate an increasingly complicated customer experience landscape, and an increasingly demanding customer. While you can read online blogs, watch YouTube videos, read reports or join webinars, there is nothing lie the chance to share best practices with other customer experience leaders, and do so in a private channel. Your success - And I make it my personal responsibility to ensure you are getting the information you need.

The community I’ve built is an actual online community. We have a walk through of it in the video above. It looks a little like LinkedIn and a little like Facebook. In addition to access to the social network that includes reports, weekly CX news updates, discussions on topics of all kinds, we also have a “live” component which includes weekly videos where we meet.

Approximately half of our members are outside of the U.S. in Spain, Germany, Belgium, Portugal, England, Dubai, Singapore and more. For now we meet in the morning PST, but that could change as the community grows and we need more meetings for more time zones.

We want people to be able to share freely. That being said, we ask members not to share any information that is said in the community, so practitioners feel comfortable talking about some of their challenges. This is written into the code of conduct. If anyone breaches this code of conduct they risk being asked to leave the community.

In the first six months of its existence we’ve been meeting weekly on video to discuss pressing issues, trends and strategies. By far the most value people are getting is from these weekly video calls. We post all the video recordings on our private social network, and that includes a transcript of highlights for those who can’t join.

Weekly we meet on topics that are of interest to the membership. We meet on pressing topics that affect practitioners every day. That can include digital transformation, data analytics, leading during uncertain times, coaching, solving traditional problems with technology, use cases of AI, how to talk about customer experience so your colleagues will listen, generating the ROI of customer experience, forward looking trends and more.

I offer a monthly membership, so worst case scenario is you buy a membership and then you cancel it. If you don’t like the month you spent with me I’m also happy to give you your money back should you request it.

We currently offer three packages, but if you’re interested in something else you can inquire with us how many people you’d like to register, and we will happily provide you a team discount. .